Anyone coping with a family health change, whether because of illness or disability, is in the midst of a potentially bewildering situation. The illness or disability presents immense personal challenges in a family. At precisely the same time, as the family is coping with the actual illness, there is a huge set of important decisions to be made regarding health and nursing services, with deadlines, elimination periods, limitations based on time, medical needs, physical needs, financial resources, and overlapping benefits. You will find yourself thinking, “I wish there was someone who specialized in this field!” This post is to let you know about Geriatric Care Managers, the professionals you can look to for help with the logistics of coordinating elder and disability care arrangements.
The Problem
Here is what is confusing: there ARE many social workers and benefit counselors in this field. They are employed by hospitals, nursing homes, insurance agencies, Medicare and Medicaid to help you navigate through your loved one’s health or disability needs, and you will get to work with all of them. They are all “helpful”, but their loyalty is to the person or entity that signs their paycheck, and that is neither you nor your mom/dad/loved one, and they can each only “help” with the small part of the puzzle they control, and only during their limited work hours. You will be juggling shift changes and have new workers to bring up to speed all the time. Of course, you can always turn to a Certified Elder Law Attorney for assistance, but even they may not have the medical expertise you need when trying to determine the most appropriate placement option.
The Solution
But there is another resource: a Geriatric Care Manager (“GCM”). If you have ever found yourself thinking, “I wish there was one single person who can answer my questions about home care, nursing homes, rehab and which benefits cover which types of care! Who can also explain how many days of Medicare coverage I have used! Who can also explain what happens when Medicare runs out! Who understands the different Medicare coverage parts, and what other kinds of insurance my loved one has! Who can advise which institutions would be right for him, and can explain how I decide whether he can be cared for at home! I wish that someone would even help me make some of these calls, work through some of these papers, and give me advice on how to do this!” I am writing to say sometimes wishes do come true. A GCM is a professional who can help with all of these issues. And GCMs exist not just in a worried caregiver’s dreams, but in real life.
What is a GCM?
A Geriatric Care Manager is a specialist who helps families who are caring for older relatives. A GCM can be from a number of professions—nurses, gerontologists, social workers, or psychologists. A GCM has a specialized focus on issues related to aging and elder care. Many GCMs are expert in assistance to younger disabled people and their families as well.
The best GCM is someone who you can trust to anticipate your needs and to steer your family through the maze of services and decisions as they unfold. The National Association of Professional Geriatric Care Managers, (“NAPGCM”) began issuing certification to individuals based on a set of standards in 2008. Here’s their link: http://www.caremanager.org/ . If you have the time, those standards are worth consulting. Here’s the link to their standards for certification: http://www.caremanager.org/about/standards-of-practice/ . Certification with this organization is a good rule of thumb in finding someone who can provide the kind of assistance you will need.
What should I look for in choosing a GCM?
All GCM’s are not alike. There is no legal requirement for licensing or certification. There are differences between helpful GCMs and Care Managers, even those employed by a good geriatric service provider, who were of limited assistance or comfort to the family who had hired her organization. Based on a review of the standards of the NAPGCM, certification with that organization should guarantee the GCM’s competence and effectiveness. Other than certification, two things which will be good indicators of the likelihood that a GCM will be able to help you with managing the needs of your loved one are:
1. Someone who has extensive experience in the many aspects of managing geriatric care in your geographical region or specific municipality. This may seem obvious, but while there are very kind and willing people who may have lower per-hour prices than a Certified GCM, in the long run they are not a bargain because they simply don’t have the vast base of knowledge necessary to guide a family through this difficult process. They should not be learning the field while trying to help you with your crisis. Their experience benefits you because, for example, they have seen many of the rehab facilities in your area, and they are familiar with their admissions policies. Often hospital social workers have never seen the facilities where they send referrals.
GCM’s sometimes describe their expertise as being “professional daughters,” but as wonderful as that support sounds, an experienced GCM can provide so much more than that. A good GCM saves time, saves confusion, and often lowers costs by helping a family get the full benefit of their insurance and government coverage. GCM’s use the skills of a social worker, a nurse, and a benefits-counselor. A good GCM will tell you what she knows and what she doesn’t know, and will be able to quickly research and answer any questions which are specific to your situation.
2. Someone who is available and accessible when you need them. Again, you say, “of course.” But I have seen families who played phone-tag for days, with the stress of uncertainty; not knowing when or if their paid Care Advisor would be able to answer their questions regarding available services. In another instance, the weekend hospital social work staff threatened to discharge an elderly patient to a truly scary looking rehabilitation facility, but the family’s Care Manager was not accessible on weekends, or was away on vacation. A good GCM will have a strategy to work with a family throughout the crisis, and to have competent coverage for your case every day. They will have a clear and easy plan to work with your schedule and your availability so that they give you the support you need, when you need it.
GCMs help families cope.
Elder care crises are overwhelming—both emotionally and logistically. With all the difficulties and frustration during emotionally trying events, it is a relief to find professionals who can provide the specific help families need. With a good GCM to guide you through the logistical hurdles, you and your family can have the room to focus on the personal challenges these situations present as your loved ones’ needs change.
Janet Chaplan Pew